KEY FACT STATEMENT
(a)
Fees and Charges
i.
Joining fees for primary cardholder and for add-on cardholder/s: Rs.500 + applicable charges
ii.
Annual membership fees for primary and add-on cardholder/s: Rs.500 + applicable charges
iii.
Cash advance fee: 2.5% of amount withdrawn or Rs. 500 whichever is higher
iv.
Service charges levied for transactions:
Fuel Transaction Surcharge
Up to 1% which may vary depending on the fuel
station and their acquiring bank
Railway Ticket Purchase Fee
1% of the transaction amount + GST (Refer
IRCTC Website for detailed fee structure)
v.
Interest free (grace) period - illustrated with examples:
The interest free credit period could range from 20 to 50 days subject to the scheme
applicable on the Credit Card
However, this is not applicable if the Previous month's balance has not been cleared in
full or if the Card member has availed of cash from ATM
For instance, the Swiggy HDFC Bank Credit Card has an interest free period of up to 50
days
This means that a customer who has a billing date of 4th of the month can spend on his
Card from 5th April to 4th May, his bill will be generated on 4th May and his Payment
Due Date will be 24th May. Hence, a purchase made on 14th April will have credit free
period of 41 days, while a purchase made on 2nd May will have a credit free period of
23 days.
vi.
Finance charges for both revolving credit and cash advances:
Card Variant
Interest charges (Excluding GST)
Swiggy HDFC Bank Credit Card
3.6% Per Month i.e., 43.2% annually
(*) Cash Advance charges will be levied from the next day of the withdrawal made.
vii. Charges in case of default:
Late Payment Charges
(Basis Credit Card bill amount)
Statement balance
Less than Rs 100
Rs 501 to Rs 5,000
Rs 501 to Rs 5,000
Rs 5,001 to Rs 10,000
Rs 10,001 to Rs 25,000
Rs 25001 to Rs 50,000
More than Rs 50,000
Late Payment Changes
(Ex GST)
NIL
Rs 100/- Rs
500/- Rs
600/- Rs
800/- Rs
1,100/- Rs
1,300/-
(b)
Drawal Limits
i.
Credit limit: To be conveyed upon sanction/ issue of the Credit Card
ii.
Available credit limit: To be conveyed upon sanction/ issue of the Credit Card
iii.
Cash withdrawal limit: To be conveyed upon sanction/ issue of the Credit Card
(c)
Billing
i.
Billing statements - periodicity and mode of sending:
Periodicity will be monthly on a predetermined date; Mode will be email statement
ii.
Minimum amount payable:
5% of the Total Amount Due including full EMIs and previous month outstanding or minimum
Rs.200/- whichever is higher
iii.
Method of payment:
Payments towards the card account may be made in any of the following ways:
Net-Banking, Mobile Banking, ATM, Auto Debit through Standing Instruction, Cash payment
at Bank Branches, Cheque/draft, Bill-desk using other Bank's Net-Banking account, NEFT,
RTGS, IMPS
iv.
Billing disputes resolution
:
All the Contents of the statement will be deemed to be correct and accepted if the
Cardmember does not inform HDFC Bank of the discrepancies within 30 days of the
Statement Date in writing
On receipt of such information, HDFC Bank may reverse the charge on temporary basis
pending investigation. If on completion of subsequent investigations, the liability of such
charges is to the Cardmembers account, the charge will be reinstated in a subsequent
statement along with the associated retrieval requests charges
Upon receipt of dispute from customers, within a maximum period of Thirty days, Bank
would provide necessary documents, wherever applicable and received from the
Member Bank, subject to operating guidelines laid down by the franchisee Mastercard
GST levied will not be reversed on any dispute on Fee & Charges / interest
v.
Complete postal address of card-issuer i.e., HDFC Bank Ltd.:
HDFC Bank Credit Cards Division, 8, Lattice Bridge Road. Thiruvanmiyur, Chennai
600041
vi.
Toll free number, email-id and dedicated telephone number for SMS for customer care
services, contact details of Grievance Redressal Official
Contact Particulars:
The Cardmember can contact HDFC Bank Credit Cards for making any enquiries or for any
grievance redressal through:
Through our Call Centers:
1800 202 6161 / 1860 267 6161 If you are not in India: +91 22 61606160
Through mail:
Manager, HDFC Bank Cards P.O. Box 8654, Thiruvanmiyur, Chennai - 600 041
By Email: customerservices.cards@hdfcbank.com
Grievance Redressal Official:
Reach us on phone 04461084900 between 09.30am to 05.30pm Monday to Friday
Please refer to MITC & Card Member Agreement for further details