(b)
Drawal Limits
i.
Credit limit: To be conveyed upon sanction/ issue of the Credit Card
ii.
Available credit limit: To be conveyed upon sanction/ issue of the Credit Card
iii.
Cash withdrawal limit: To be conveyed upon sanction/ issue of the Credit Card
(c)
Billing
i.
Billing statements - periodicity and mode of sending:
Periodicity will be monthly on a predetermined date; Mode will be email statement
ii.
Minimum amount payable:
5% of the Total Amount Due including full EMIs and previous month outstanding or minimum
Rs.200/- whichever is higher
iii.
Method of payment:
Payments towards the card account may be made in any of the following ways:
Net-Banking, Mobile Banking, ATM, Auto Debit through Standing Instruction, Cash payment
at Bank Branches, Cheque/draft, Bill-desk using other Bank's Net-Banking account, NEFT,
RTGS, IMPS
iv.
Billing disputes resolution
:
All the Contents of the statement will be deemed to be correct and accepted if the
Cardmember does not inform HDFC Bank of the discrepancies within 30 days of the
Statement Date in writing
On receipt of such information, HDFC Bank may reverse the charge on temporary basis
pending investigation. If on completion of subsequent investigations, the liability of such
charges is to the Cardmembers account, the charge will be reinstated in a subsequent
statement along with the associated retrieval requests charges
Upon receipt of dispute from customers, within a maximum period of Thirty days, Bank
would provide necessary documents, wherever applicable and received from the
Member Bank, subject to operating guidelines laid down by the franchisee – Mastercard
GST levied will not be reversed on any dispute on Fee & Charges / interest
v.
Complete postal address of card-issuer i.e., HDFC Bank Ltd.:
HDFC Bank Credit Cards Division, 8, Lattice Bridge Road. Thiruvanmiyur, Chennai –
600041
vi.
Toll free number, email-id and dedicated telephone number for SMS for customer care
services, contact details of Grievance Redressal Official
Contact Particulars:
The Cardmember can contact HDFC Bank Credit Cards for making any enquiries or for any
grievance redressal through:
• Through our Call Centers:
1800 202 6161 / 1860 267 6161 If you are not in India: +91 22 61606160
• Through mail:
Manager, HDFC Bank Cards P.O. Box 8654, Thiruvanmiyur, Chennai - 600 041
• By Email: customerservices.cards@hdfcbank.com
• Grievance Redressal Official:
Reach us on phone 04461084900 between 09.30am to 05.30pm Monday to Friday
Please refer to MITC & Card Member Agreement for further details